Refund Policy

We want you to be confident in your subscription. This policy explains when and how refunds are issued.

1. Overview

We want you to be confident in your subscription. This policy explains when and how refunds are issued. If you have questions about your specific situation, contact us at support@collaborativemarketing.agency.

2. Cancellation Policy

You can cancel your subscription at any time from your dashboard. When you cancel:

• Your access continues until the end of your current billing period
• Your campaigns and reports remain available during the remainder of your active subscription
• No partial-month refunds are issued for early cancellation within a billing cycle
• You can reactivate your subscription at any time — your previous campaigns are preserved

3. Refund Eligibility

Eligible for refund:

• Full refund within the first 14 days of your initial subscription if you are not satisfied
• Refunds are limited to first-time subscribers only
• Annual subscriptions are eligible for a prorated refund within the first 30 days (covered separately below)

NOT eligible for refund:

• Subscription renewals beyond the first billing cycle
• Plan upgrade charges after activation
• Agency plan custom domain setup fees
• Accounts terminated for violation of our Acceptable Use Policy

4. How to Request a Refund

To request a refund:

1. Email support@collaborativemarketing.agency with your account email and reason for the refund request
2. Our billing team will review your request and respond within 2-3 business days
3. If approved, refunds are processed within 5-10 business days to the original payment method via Stripe
4. Bank processing times may add an additional 3-5 business days depending on your financial institution

5. Annual Plans

Annual subscriptions are eligible for a prorated refund within the first 30 days. After 30 days, annual plans are non-refundable but you retain access for the remainder of your contract term. Example: If you subscribe to an annual plan for $600 and request a refund after 15 days, you'll receive a prorated refund based on the unused portion of your subscription.

6. Chargebacks

If you file a chargeback with your bank instead of contacting us, your account will be immediately suspended. Chargebacks are costly to us and prevent us from resolving billing disputes fairly. We encourage you to reach out to us first — we resolve most billing disputes within 24 hours. Contacting us directly is always faster than initiating a chargeback.

7. Plan Changes

Upgrading: When you upgrade your plan, you are charged the prorated difference immediately. Your upgrade takes effect right away.

Downgrading: When you downgrade your plan, the new (lower) rate applies at your next billing cycle. No refunds are issued for the difference between your old and new plan.

8. Contact

For refund requests, billing inquiries, or questions about this policy:

• Email: support@collaborativemarketing.agency
• Response time: 2-3 business days